My trial-by-fire in online community management came just over 10 years ago, when we launched SmallBusiness.com. I’ve thought about that experience a lot in the past few weeks, as Quora has exploded among the tech community. [Find me on Quora here.] When we were preparing for the real launch of SmallBusiness.com, we spent weeks scouring [...]
Category Archives: Community
Community management: Keeping all the balls in the air
May 12, 2010 – 8:44 am
I was talking with someone yesterday about online community management. I am still grateful to discover that I’m talking with someone who presumes that online communities require management. I told her that I think of online community management as juggling. You have several simultaneous tasks: Care and feeding of site members [tech support] Content strategy [...]
The Era of Crowdsourcing: Guiding Principles
March 13, 2010 – 10:22 am
OK, I’m trying out a new theory this morning. I am sitting waaaay up front. I’m typically your cynical, back-of-the-class type. I’m in a conversation between Scott Belsky, founder of the Behance creative network, and Jeffrey Kalmikoff of Digg. None of the below are direct quotes, but most of them are close. Kalmikoff: My love [...]
What you shouldn't learn from the Facebook TOS incident
February 19, 2009 – 1:10 pm
What not to learn from the Facebook TOS incident.