http://www.lauracreekmore.com/marketing-killing-customer-service/ Content strategy consulting, training and speaking Tue, 10 Jan 2012 02:00:00 +0000 hourly 1 http://wordpress.org/?v=3.3 http://www.lauracreekmore.com/marketing-killing-customer-service/comment-page-1/#comment-341 Summer Huggins Tue, 20 Jul 2010 01:26:53 +0000 http://www.lauracreekmore.com/?p=248#comment-341 After reading this post, I can't help but think of Zappos and how they've been allowed to just make it happen -- of the cuff and with no script -- when a customer calls. Of course it's the very opposite end of the spectrum from what you've just experienced, but I think the company you just dealt with could learn a thing or two from it. They could be *building* customers for life instead of forcing them... After reading this post, I can't help but think of Zappos and how they've been allowed to just make it happen — of the cuff and with no script — when a customer calls. Of course it's the very opposite end of the spectrum from what you've just experienced, but I think the company you just dealt with could learn a thing or two from it. They could be *building* customers for life instead of forcing them…

]]> http://www.lauracreekmore.com/marketing-killing-customer-service/comment-page-1/#comment-339 Lena Fri, 16 Jul 2010 00:26:21 +0000 http://www.lauracreekmore.com/?p=248#comment-339 Great post. Your yesterday sounds exactly like my Summer of 2009 with AT&T. Great post. Your yesterday sounds exactly like my Summer of 2009 with AT&T.

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