Yeah, you. Corporate America. [Maybe corporate everywhere...but my recent experiences are homegrown, so no blame-passing today.] Your amazingly successful efforts in data collection, standardization, segmentation and automation have removed the human element from your interactions with your customers — remember them? The people who make an emotional, human decision to spend their cash with you [...]
Tag Archives: Customer service
I'll now say something nice about Ning
February 6, 2009 – 7:04 am
The Ning director of support gives us an update on a bug fix that caused some of my recent trouble.
Find where your audience lives and meet them there
December 15, 2008 – 10:06 am
When you find your customers are using a service like Twitter, your presence becomes a requirement.